OpenAI CEO Sam Altman stated that users come for the best model and stay because they are not underestimated, emphasizing service attitude as a key to retention. This narrative serves as an indirect response to criticisms from figures like Palantir's Karp. OpenAI maintains loyalty among developers and enterprises through model performance and respectful communication, motivated by the need for trust as a core competitive advantage amid increasing competition. The company is currently transitioning from a technology leader to a user ecosystem platform, similar to Apple's "Think Different" or early Google's "Don't be evil" philosophy. Essentially, this is about capital concentration: respecting users retains alpha, creating a positive feedback loop, where trust in AI services reduces switching costs, consolidating user data and feedback on a single platform, thereby strengthening network effects and long-term pricing power.