RingCentral (NYSE:RNG) announced a company-wide AI-native product initiative in collaboration with OpenAI, including internal AI hackathons and use of tools such as ChatGPT Work and Codex across core product development. RingCentral also expanded its bi-directional partnership with NiCE to deliver integrated AI-powered UCaaS and CCaaS solutions. The new OpenAI partnership puts AI at the center of how NYSE:RNG aims to build and refine its core offerings. The deeper NiCE integration points to a push into more complex, enterprise-grade deployments. OpenAI tools are being used across software development and internal projects, which may help RingCentral shorten release cycles and support AI-powered features such as virtual assistants and call summarization. The broader, bi-directional NiCE partnership means RingCentral’s RingEX platform is now being resold into NiCE’s customer base, while RingCentral continues to distribute the NiCE CXone contact center platform. The aim is to create a single buyer journey for unified communications and contact center solutions. For RingCentral, the OpenAI collaboration and the expanded NiCE agreement sit alongside a period of higher profitability and capital returns.