A case study details BPM’s expansion of Microsoft 365 Copilot from a 50-person pilot to a firmwide capability for its more than 1,300 employees. The pilot showed the tool could reshape workflows by summarizing meetings and analyzing documents. Scaling to 1,300 employees posed challenges, as training hundreds of professionals across multiple business units was unsustainable for BPM’s IT leadership. Valorem Reply partnered with BPM to design and deliver large-scale training sessions, some reaching more than 500 participants in an individual session, while building a framework of executive sponsorship, business-unit champions, and accessible libraries of prompts and use cases. They also established governance and data hygiene practices. According to Scott Keenan, Head of IT Program Management at BPM, nearly 80% of their 1,300 employees are now actively using Copilot. Annie Lee, Manager of Adoption Change Management at Valorem Reply, noted that combining executive sponsorship, scalable training, engagement of Champions, and a structured framework helped BPM achieve adoption at scale while ensuring long-term ROI.