ElevenLabs, an AI audio research and development startup, said on Thursday it has expanded the supported channels for its enterprise AI agent platform ElevenAgents. With the update, ElevenAgents can respond via SMS and Telegram and process tickets in Intercom and Freshdesk. The new channels will be managed through a revamped channel dashboard along with existing support for phone, web, Zendesk, Slack and WhatsApp. Many companies have faced operational burdens and inconsistent response quality because they run separate bots or automation tools for each channel, the company said. ElevenAgents supports deploying the same AI agent across all support channels after setting knowledge, tools, workflows and guardrail rules just once. Whether a customer calls, sends an SMS or WhatsApp message, or files a ticket, the same agent responds with consistent context and high quality. The response style is optimized depending on the characteristics of each communication channel. ElevenLabs introduced a "per-channel behavior settings" feature that fine-tunes response style by channel, such as being detailed in email and concise in chat, without separating agents. The per-channel behavior settings and simulation features are now available directly in the ElevenAgents dashboard. Among the new channels, integrations with Telegram, Intercom and Freshdesk are offered in alpha.