Gutermann has announced the launch of GAIA (Gutermann AI Assistant), an AI-powered platform designed to provide users with fast, intelligent access to technical knowledge, product documentation, troubleshooting guidance and support resources. Developed specifically for the Gutermann product portfolio, GAIA enables users to ask questions in natural language and receive immediate, relevant answers sourced from technical documentation, knowledge resources and support materials. The platform is supported in a range of major languages and is intended to help distributors, support teams and customers reduce the time spent searching for information while improving access to technical expertise. GAIA also features an integrated option to escalate any question directly to the Gutermann support team, guaranteeing a human response. Security and data protection were key considerations throughout development; GAIA is built on an enterprise secured large language model (LLM) and hosted entirely on Gutermann’s internal servers, with secure in-house data ingestion ensuring all information remains protected and is never shared with external AI services. GAIA is currently available to a select group of Gutermann customers and distribution partners as part of the initial rollout.