Real IT Solutions, a managed IT and technology advisory firm serving small and mid-sized businesses across West Michigan, announced on August 3, 2026, the formal launch of its AI Business Optimization Services practice. The new practice is led by Donald McArthur, who has been named Chief AI Officer and Services Manager. McArthur developed proprietary frameworks for risk-aware AI adoption, including the CRAFTED prompting framework, the Hand It Off or Hold On decision model, and the Five Hidden Costs of AI Adoption analysis. The practice is built around an Assess-Deploy-Sustain methodology, offering AI readiness assessments, tool selection and deployment, Microsoft Copilot integration and training, workflow automation, and ongoing AI governance support. The Hand It Off or Hold On framework helps determine which tasks are appropriate for AI automation and which require human judgment. The firm has used the framework with client organizations across professional services, manufacturing, and financial services sectors in West Michigan. The launch coincides with a fully rebuilt realitsolutions.com featuring dedicated service architecture for AI advisory, managed IT, and technology consulting. McArthur noted that data readiness is a common barrier, stating that underlying data must be clean, organized, and accessible before any AI tool can deliver value.