C.H. Robinson Worldwide, a 120-year old logistics company headquartered in Eden Prairie, Minnesota, has achieved a 45% uplift in employee productivity since 2022 through the use of AI agents, according to CEO Dave Bozeman. The company has delivered double-digit earnings-per-share growth since 2023, despite a post-COVID slump in global shipping that has seen revenues drop some 34% over the same period. Robinson deploys hundreds of AI agents across different aspects of its business, automating highly-routinized and repeatable tasks. For example, AI agents now deliver quotes to customers in just 31 seconds, a process that once took human specialists 20 minutes, and operate around-the-clock, 365 days a year. Bozeman says the company has been moving shipping specialists who once provided quotations into higher-value work, like helping customers navigate shifting tariff regimes. The business had a natural employee turnover rate of 11% to 14% each year, and the use of AI agents means Robinson has not had to hire new workers to replace those who have left.