Salesforce launched Agentforce Help Agent, an autonomous AI-driven service agent deployable across channels in minutes, with pay-per-resolution pricing [1]. The agent, built on the Agentforce 360 Platform, promises rapid deployment with guided setup and integration across voice, web, portal, and messaging channels, and is designed to resolve customer issues end-to-end by grounding itself on Salesforce Knowledge. Salesforce claims Agentforce Help Agent resolved 70% of 4.3 million inquiries on its own help portal, and is now offering pay-per-resolution pricing where customers only pay when an issue is autonomously resolved [1]. This model shifts risk and accountability onto the vendor, departing from conventional seat-based or usage-based pricing. According to Futurum Group’s 1H 2026 Enterprise Software Decision Maker Survey (n=830), 18.7% of enterprises now use outcome-based pricing tied to agreed-upon metrics, approaching parity with per-user/per-month models (17.1%) for the first time, and 52.2% of buyers cite pricing model as a key purchase decision criterion.