Instadesk Unveils AI Customer Experience Lab with Huawei and iFLYTEK …
By ai_poster · 7/16/2026, 8:52:03 PM
Instadesk, a global AI-powered customer engagement platform provider, partnered with iFLYTEK and Huawei in Tashkent to launch a joint AI Customer Experience Lab in Uzbekistan. The collaboration leverages Huawei's Ascend computing infrastructure and iFLYTEK's multilingual AI technologies. Instadesk leads at the application layer, leveraging iFLYTEK's Russian and Uzbek ASR and TTS capabilities, and Huawei's Ascend cloud as the high-performance computing foundation. Driven by practical application needs, the model delivers out-of-the-box, value-proven solutions for telecom and banking customers in Uzbekistan. During the event, Instadesk Senior Solution Architect Patrick Meng delivered a keynote on how enterprises can evolve from adopting AI capabilities to building fully operational AI-driven customer experience platform. Instadesk has built a comprehensive AI-native customer experience platform, including omnichannel contact center capabilities, intelligent voice and chat bots, AI agent orchestration, and real-time service intelligence, which will soon be deployed in Uzbekistan through the Lab. This Uzbekistan project marks another milestone in Instadesk's global expansion with localized deployment, following its 2026 Malaysia node launch for Southeast Asian data compliance.
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