Executives from Amazon Robotics, Anthropic and Duckbill gathered at WBUR CitySpace in Boston on October 29 to discuss findings from the latest Bentley-Gallup Business for Society Report, including Americans’ lack of trust in businesses to use AI responsibly, with young Americans the biggest skeptics. The event, The Business of AI: Opportunity, Trust and What Comes Next, was moderated by Shirley Leung of The Boston Globe and featured Tye Brady, chief technologist at Amazon Robotics; Meghan Verena Joyce, co-founder and CEO at Duckbill; and Richard Tibbetts, former engineering manager at Anthropic. Though survey findings show part of Americans’ mistrust of AI is tied to the potential for it to reduce the number of jobs in the next decade, panelists agreed humans will have a very big role to play in the AI world. Tibbetts said successful projects require understanding the job and reshaping it into a hybrid between existing human experts and AI that can automate some of the toil. Brady said there is no substitute for humans and that he believes in the power of people. Joyce said putting technology into the world without any kind of human in the loop is a technology in search of a purpose. The lack of trust Americans have in businesses to use AI responsibly decreased from last year, and panelists said it is up to businesses to change that.