Microsoft’s Copilot Cowork integrates with Microsoft 365 applications like Teams, Outlook and OneDrive, featuring a “Work IQ” capability that automates tasks such as meeting preparation and inbox management. The tool uses a usage-based pricing model relying on “Copilot credits,” which raises concerns about cost predictability, particularly for small and medium-sized businesses (SMBs) due to unpredictable and potentially high costs. Key features include custom workflows and task scheduling, designed to streamline operations while maintaining compliance and data security by operating within an organization’s existing data ecosystem. To increase accessibility, Microsoft may need to introduce fixed-cost or tiered pricing plans.