Avanade, facing the need to modernize identity-driven security operations and scale security expertise as AI adoption accelerated across the professional services industry, used Microsoft Security Copilot with Microsoft Entra to embed AI directly into identity investigations. The effort helped teams standardize workflows and preserve hard-won security expertise. It reduced incident resolution times by up to 80%, decreased dependency on specialists, and created a more consistent, scalable security operating model that supports broad AI adoption.