Direct Pojišťovna automated its windshield claims process using Azure AI Foundry and Azure Document Intelligence, reducing per-claim handling from 15 minutes to about 2 (an 87% change). The modular, agent-based solution reads, validates, and resolves claims end-to-end with a human always in the loop, achieving 60% of windshield claims fully automated and 100% text-extraction precision. The system runs 24/7, and Direct is targeting 70% full automation within two to three years.