At VB Transform 2026 on July 14 and 15, Intuit will present how it rebuilt its AI infrastructure to support complex agentic tasks. The company moved from a multi-agent setup with large agents to a granular, skill-and-tool-based architecture, embedding human experts directly into the workflow. “We went from a multi-agent system where we had large agents that did a lot to fully incorporating workflows, skills and tools down to the base level,” said Nhung Ho, VP of AI at Intuit. “We changed the orchestrator, we changed the planner, we changed the brain, and we also changed what everybody had to build across the whole company.” Ho will share details on building an abstraction layer behind Intuit’s system of intelligence and how the new architecture decouples orchestration from specific model providers, allowing the company to use tools from large model providers or their own home-grown tools. Other VB Transform sessions on agentic orchestration feature speakers from Target, Instacart, Asana, Rivian, Databricks, and Atlassian.