Konecta has launched Kolibri, an agentic AI orchestration platform for customer experience, aimed at helping enterprises move AI projects into production more quickly. Kolibri includes a library of pre-built use cases for customer operations that are up to 80% complete before being adapted to a client's systems, sector, workflows and business objectives, covering billing management, technical support, appointment booking, claims handling, collections, returns and refunds, order tracking, voice of customer, and email triage. The Madrid-headquartered customer experience and digital services group said the platform builds on its 25 years in customer operations, work with more than 500 clients, and more than one million daily customer resolutions. According to Konecta, the system is designed to let AI agents update records, process transactions and complete workflows from start to finish, with each decision logged and auditable in real time while human staff remain involved for oversight. The platform has an open architecture to connect with existing systems and can orchestrate tools from partners including Google Cloud, ElevenLabs, Uniphore, CrewAI, NICE and Salesforce. Kolibri is aimed at organisations in regulated industries including banking, telecommunications, energy, mobility, retail, and travel and tourism, and sits within Konecta's ISO 42001-certified AI management framework. Konecta is using a commercial model based on business use cases rather than per-agent licensing or token-based pricing, with built-in FinOps dashboards showing token