Max Phelps, 58, a money coach and mortgage broker from Sydney, used ChatGPT to plan a trip to Africa with his girlfriend, Julie, and grandson, Matthew, after the AI recommended seeing Victoria Falls from both the Zimbabwean and Zambian sides and a safari in Botswana’s Chobe National Park. ChatGPT told him to get the KAZA Univisa, claiming it covered travel across all three countries with unlimited re-entry for 30 days, but he did not cross-check this information. As Australians, they did not need a visa for Botswana or Zambia, only Zimbabwe, and the KAZA Univisa becomes invalid if you leave Zimbabwe or Zambia for one night or more. When they tried to re-enter Zimbabwe after the safari, border officials said the visa was no longer valid. They were able to buy a visa at the border, but it caused stress and cost $43 each in visa fees, on top of the $72 each they had paid. Phelps warned travellers not to take AI’s first answer as the complete picture, especially for visas, borders, or legal requirements. Research from Send My Bag found nearly four in 10 Australians have used AI to research or plan a trip, with adoption highest among Millennials and Gen Z, and while over half trust AI to find best prices and create itineraries, only 35 per cent trust it with visa or immigration requirements. Founder Adam Ewart said AI can “take the pain” out of research but makes