Adobe has made its CX Enterprise Coworker available inside AI platforms from OpenAI, Anthropic, Google, Databricks and Microsoft, placing its customer experience tool inside widely used workplace AI assistants. The product is available as a plugin for ChatGPT and is also integrated with Claude, Databricks Genie, Gemini for business and Microsoft Copilot, with support for Amazon Quick, IBM and Snowflake expected later. Adobe is pitching the software at marketing teams that want to manage customer journeys, campaign planning and performance analysis from within the AI tools they already use, letting users plan, orchestrate and adjust customer experience work without switching between multiple applications. The tool is built on open standards including Model Context Protocol and Agent2Agent, which allow it to operate across different AI platforms and enterprise systems while keeping human oversight in place. According to Adobe, the product can analyse campaign data, identify trends, forecast audiences, adjust customer journeys and help resolve workflow conflicts, and is also intended to support planning, project management and work management tasks for marketing teams. A second part of the rollout involves new connectors with partner systems including Amazon Ads, Databricks Genie, Demandbase, Meta campaign tools, Microsoft Work IQ, RainFocus and Snowflake Cortex AI, aimed at reducing the need for customers to carry out custom integration work.