EPC Group, a Microsoft consulting firm founded in 1997 and a six-consecutive-quarter G2 Leader in Business Intelligence Consulting, announced the launch of its Microsoft 365 Copilot Rescue Engagement — a fixed-fee, six-week diagnostic and remediation program for enterprises whose Copilot and related AI deployments have stalled below expected adoption and have not yet produced measurable return on investment. The engagement targets a problem common across large Microsoft 365 estates: licenses purchased, the feature switched on, and usage that never reaches the threshold required to justify the spend. Independent Gartner research has reported that weekly active usage of licensed Microsoft 365 Copilot seats remains in the 20-to-30 percent range across many organizations. At a recent Gartner IT Infrastructure, Operations and Cloud Strategies Conference, a Gartner analyst described finding ROI to justify full-scale Copilot deployment as "quite challenging." EPC Group designed the Rescue Engagement as a focused recovery of an investment the organization has already made. "Most Copilot programs did not fail at the model — they failed at governance, data readiness, and user adoption," said Errin O'Connor, Founder and Chief AI Architect of EPC Group. According to EPC Group, underperforming Copilot programs trace back to a consistent set of conditions rather than to any single defect.