Photo by Austin Distel on UnsplashUNSPLASH.COMCommunication is the engine that makes businesses run—and digital communication is the fuel. Many of today’s professionals spend more of their work lives communicating than doing focused, independent work. That’s what Microsoft found in a study of 31,000 people across 31 countries: the average employee spends 57% of their time in communication—in meetings, email, and chat—versus 43% creating.LLMs like ChatGPT can be powerful tools to make communication more efficient and effective. But there’s a caveat: those same tools can damage trust if misused