Genesys recently announced changes to its partner ecosystem leadership with the appointments of Daniel Bailey as senior vice president, Global Strategic Partnerships and Alexandre Oddos in a newly created role as vice president, Global Ecosystem Activation. The announcement comes as Genesys continues to witness increased demand for its products with businesses realizing the importance of AI-powered customer experience. Driving this is Genesys partner ecosystem which spans strategic technology alliances, industry-specific platforms, global systems integrators (GSIs), resellers and developers, and includes companies such as Accenture, Amazon Web Services (AWS), Capgemini, Cognizant, Deloitte, IBM, Meta, Salesforce and ServiceNow. Both Bailey and Oddos will help lead the continued evolution of the Genesys ecosystem, strengthening partner engagement and expanding global execution to support continued customer success.