Syncro launched its Model Context Protocol (MCP) server Tuesday, giving partners a direct way to connect data with AI assistants including Claude, ChatGPT and Microsoft Copilot. Dee Zepf, Syncro’s chief product officer, said the launch is about opening the platform so MSPs can connect Syncro into the broader AI ecosystem. “MCP is really new infrastructure,” Zepf told CRN, noting MSPs view it almost like an “API 2.0” and a purchase criteria for extensibility. She said MSPs work 24x7, and being able to talk to an AI tool on a phone to get a ticket update, create a new ticket, or escalate something for a client in 30 seconds without logging in is a “game-changer.” Marc Enzor, owner of Tucson, Ariz.-based Guardian IT and Geeks 2 You, praised Syncro’s API as “really well-developed” with “lots and lots of functionality.” The launch is part of a larger push by Seattle-based Syncro to embed AI throughout its platform. The vendor has already introduced AI ticket summaries and is rolling out Automated Ticket Triage and Dispatch, which can prioritize incoming tickets and recommend the best-fit technician based on skills, availability, workload and previous client work. Guided Ticket Resolution, coming in September, will match issues with known fixes and is expected to resolve up to 20 percent of tickets automatically. Zepf said customers will benefit most, with time