Southwest Airlines Co. is partnering with Amazon Web Services (AWS) as its preferred cloud provider to modernize its technology foundation. As part of this partnership, Southwest will transition from a largely on-premises environment to a cloud-based, AI- and agent-enabled architecture on AWS by 2028. Technology powers nearly every part of the airline, from selling seats to supporting more than 70,000 Employees. Southwest is targeting a fully cloud-based environment by 2028 while expanding how it uses AI and agent-based capabilities across the business by adopting new tools like Amazon Quick. Southwest is using Kiro, AWS’s agentic coding service, to modernize Southwest.com. Kiro is now used by more than 2,700 developers to build features, help automate testing, and generate infrastructure in the cloud. Southwest is also transforming how software is built across the organization using an intelligent software development workflow built on AWS capabilities like AI-Driven Development Lifecycle (AIDLC).