ServiceNow and Leidos announced that Leidos is expanding its use of the ServiceNow AI Platform to power employee experiences with agentic AI, deploying autonomous, AI-driven workflows across FedRAMP environments. Leidos, with approximately 50,000 employees and $17B+ annual revenue, sought to address rising IT and HR tickets by expanding its existing ServiceNow relationship. The solution deploys Now Assist and embeds AI across the enterprise, unifying employee experience with ServiceNow EmployeeWorks and HR Service Delivery. Key projected outcomes include $3M+ projected annual savings from AI-driven IT help desk automation, with Level 1 incident resolution time reduced from days to minutes, and up to 60% autonomous IT ticket resolution.