Alphabet’s Q2 earnings call highlighted a major customer experience milestone, with Gemini-powered agents now autonomously resolving 75% of Google Ads support queries. Philipp Schindler, SVP and Chief Business Officer, stated that the ads customer support teams use these agentic solutions to free employees for more complex challenges. CEO Sundar Pichai noted that Gemini is transforming how businesses build custom agents and automate processes, with strong growth from the Gemini Enterprise platform. Since expanding AI Mode globally last October, Alphabet has surpassed 1 billion monthly active users, and the Gemini app now serves 950 million monthly active users.