eSoftware Associates, a U.S.-based Microsoft partner since 2006, builds Copilot and AI agents into custom Power Apps so the intelligence works inside systems teams already use, not in a standalone chatbot. The companies that get real value have their data and permissions in order before deploying, because Copilot can reach whatever the signed-in user can already open. "Fix your permissions and data model before you buy a single extra license, and that groundwork is what makes Copilot deliver," said Russell Kommer, founder and CEO of eSoftware Associates. Role-based permissions and an audit trail behind every action turn a tested agent into one a business can run in production. Inside a custom Power Apps build, the agent can read the right Dataverse record, trigger the right Power Automate workflow, update the right field, and stay inside the user’s permission boundaries. Most agentic AI projects stall before production on cost, unclear value, and weak risk controls. The move from assistant to agent has become the clearest change in how enterprise software gets built in 2026.