Despite record AI infrastructure spending, most organizations are struggling to translate adoption into business value. According to Thomson Reuters’ 2026 Future of Professionals report, based on a global survey of 1,800 legal, tax, audit, and compliance professionals, 74% of respondents use AI every week, yet 91% believe their organizations are failing to realize its full potential. Thomson Reuters estimates that professional services firms in the United States have as much as $143 billion in client revenue at risk as customers evaluate providers on AI capabilities. Nearly one-third of corporate clients said they are likely to reassess relationships within the next year based on AI deployment. While 78% of clients consider AI-enabled improvements important or essential, only 6% believe most providers are delivering meaningful benefits. One-third of professionals admitted to using unapproved AI applications, rising to 41% among those who believe their organizations are moving too slowly. Nearly one in four professionals perceiving a gap between AI’s capabilities and their company’s implementation are considering leaving within two years. A separate report by Exponential View found that AI revenues have reached a tipping point where massive investments may be becoming economically sustainable.